Packaging FAQs

When using post production printing- hot stamp, foil, or ink stamp, a plate must be made. Our factories have three plate sizes that you can choose from: 3"x4", 6"x5", and 9"x6". The art is sized by our team and sent to the factory. Each plate has a cost associated, but you can use a smaller plate on a larger bag to maximize your spend. If you have questions about plate sizes and imprint areas you can refer to the back of our online catalog for a detailed explanation, or reach out your Account Representative to help navigate your order.

Pantone has a color matching system for textiles and print. They have catalogued thousands of color formulas, and there are color swatch books with the precise ink formulas. In an effort to be consistent across many different printing distributers and a variety of methods, we use the PMS color match system. This system allows your branding colors to stay unvarying no matter who is printing your item!

The minimum order is 3000 per size.

Yes- it can be as detailed as you like, up to 4-color process or photographic digital images.

We have an endless amount of sizes and shapes for String Tags and Labels. Please refer to our catalog, or reach out to our customer service for more information at

We will need your logo in vector form, and any other information you would like printed on the ribbon.

We have many options listed, but there are new designs released all the time! If you are looking for something specific, reach out to our customer service team at we will be happy to see if we can find what you are looking for!

We have many options listed, but there are new designs released all the time! If you are looking for something specific, reach out to our customer service team at we will be happy to see if we can find what you are looking for!

No. You can place an order for one roll.

Our Gift Wrap comes in two sizes: 24 x 417 and 24 x 833.

Our minimum for Custom Tissue is 10 reems (there are 480 sheets per reem) email for a custom quote.

We have an array of designs fit for every occasion. If you do not see what you are looking for, or need a specific design- please reach out to to let one of our associates assist you.

20x30 is the standard size for tissue.

Plastic, Paper, Reusable, Jute, Non-Woven, all different types of substrates and colors. If you are looking for a specific item- please email and we will source as closely as possible.

Yes, Minimum is 4 cases of mixed sizes or colors (see post- print).

Typically, 24-48 hours from when the order is placed. Product will ship the same day if ordered by 12pm central time.

For all of our plain commodity items- our minimum order is $150. Bags must be ordered by the case, but it must equal $150.

Domestic orders usually take around 6 weeks, overseas orders can take between 75-120 days. We do have other options available for quicker turn times on custom bags, for more information or a quote, please email us at

You can use an unlimited number of inks on a Custom Bag.

Our minimum order for a Custom Bag is 1000 per size – but our customers see a significant price break at every 1000 they order.

A Custom Bag has no limitations in the size and amount of colors used, we can print all over the bag both inside and out. Post printing can be up to two ink or foil colors, but typically is one location, one color.

Promotional Marketing FAQs

100%! We will always provide a proof prior to production unless the order is a rush, and you have specifically waved the proof to meet your in-hands date. We can also provide pre-production samples before your order prints so that you may approve the decoration on the actual item before the entire order is decorated. We strongly advise this if time allows.

All items vary on their lead times, which can range between 5 and 15 days. That's quite a gap! So, when we are sourcing product for you, we will ask you what your in-hands date is and we'll provide items that match your needed in-hands date. We offer 24 hour rushes on a wide variety of products. On average, most items can anticipate a 7-10 day lead time. Please account for time to proof and for shipping when considering your options.

It really depends on the decoration method, however, we ask for 7-10 business days for most apparel decoration orders. We do have the ability to produce rush orders, and our team will work extensively with you to get you what you need, when you need it!

The list is extensive and growing each season! Some of the retail brands we can provide include: Under Armour, Nike, The North Face, Columbia, Marmot, Spyder, OGIO, Cutter & Buck, Greg Norman, Peter Millar, Carhartt, and Dickies. We offer American Apparel, Alternative Apparel, Next Level, Comfort Colors, and Bella + Canvas as well. If you are looking for an item that is not on this list, please reach out to your Account Representative. There are many more options available.

Absolutely! Just let your Account Executive know that you would like these options included in your quote.

We offer a wide variety of decoration methods, that include: Screen Print, Heat Transfer, Embroidery, Direct to Garment, Laser Etching, Deboss, Vintage Soft Hand Screen Print, Laser Appliqué, Reverse Appliqué, and Laser Tech Patches. Please contact us for decoration examples or to have a sample created with your brand!

Yes. We are happy to split your shipment!

Print FAQs

Our team will need the art files, a .csv spreadsheet with contact names and addresses, and preferred USPS method of shipping. We do require payment upfront for postage.

Coated paper has a shiny gloss coating, and the ink sits atop the coating allowing for minimal ink absorption. Uncoated paper has no surface coating permitting maximum ink absorption into the paper. The same PANTONE PMS Spot color printed on coated and uncoated paper will have quite a different visual appearance.

We always provide a digital proof in the process of designing your order. A proof is the way that we communicate with you about what your final product will look like, it is also how we communicate with the factory to produce your item. When working with digital proofs, you will please note the ink color listed on the proof as well as the placement of the logo/art, and the size of the logo/art. This information is shown on the proof in a designated area. Since all screens are made differently and can show inaccurate color results, it is preferred to note the ink color listed, rather than going by what you see on your screen. We want every order to be a success story! So feel free to contact us if you have any questions or concerns about your proof!

Vector art is the preferred file type for most of our factory requirements. A vector format is generally saved in an .eps, .ai, and (likely) .pdf format. Vector art is preferred because it can be scaled to infinity with out losing the quality of the image/text. If you cannot provide vector art, we can redraw your art in vector format. Depending on the detail of your art, this process can be lengthy. If you have a question about your art, feel free to email your file to and we will let you know if it is print-ready, or give you an estimate on redrawing time. Fonts/Type must be submitted in outlines, and all non-standard fonts must be supplied.

We will need some upfront information, including: type of print piece, finished size, number of ink colors, preferred binding method, quantity, and the content for the print piece. Please contact us to begin your print quote. Our team with gladly guide you through the steps of creating your print collateral piece. We can assist you in everything from design to paper selection, binding selection or even content!

Ecommerce Solutions FAQs

The implementation process can range from 60 to 90 days for a basic site and up to 120 days for a specialty, customized site. Our implementation process follows a schedule to keep the creation process and deadline on time.

A base site can be as little as $1,500 for a one time set up fee, plus $150/monthly hosting charge. More intricate and custom programmed sites will require additional coding will require additional features and may carry extra expense. Once each company’s priority lists and must-haves for functionality are determined, we are able to provide an estimate prior to the implementation process.

User places order – Order received by City Paper – Email order confirmation to user – If in stock, order is picked, packed and shipped. If virtual and on demand, order is placed with our vendor – Tracking details sent to user via email after shipping process.

We recommend a good threshold be that you spend $150,000 or more on print, packaging and/or promotional products annually. Many of the companies we work with have 50 employees and several different departments who need to order corporate materials. Please reach out and contact us if you are interested to see if your company qualifies.

Fulfillment & Distribution FAQs

Our warehouse is located in Birmingham, Alabama approximately 10 minutes from our corporate office.

City Paper strives to be a partner in not only providing marketing and promotional products. When possible, we’re happy to extend warehouse space to clients that don’t have space or means to inventory their product. Our warehouse fees do include carton storage charges per carton, per month.

There are line, requisition and storage fees billed at the end of each month

  • Line fees = line item per order
  • Requisition fees = number of orders
  • Storage fees are determined by the number of pallets or cartons

In most instances, our warehouse will fulfil kitting requests and projects. If time allows for some kitting solutions, we partner with a local non-profit organization who provides efficient kitting & fulfillment services. This organization assists adults with disabilities.

Each kitting project depends on the number of touches and products included in the kit and is quoted on a case by case basis.

Art Related Questions