All items vary on their lead times, which can range between 5 and 15 days. That's quite a gap! So, when we are sourcing product for you, we will ask you what your in-hands date is and we'll provide items that match your needed in-hands date. We offer 24 hour rushes on a wide variety of products. On average, most items can anticipate a 7-10 day lead time. Please account for time to proof and for shipping when considering your options.

100%! We will always provide a proof prior to production unless the order is a rush, and you have specifically waved the proof to meet your in-hands date. We can also provide pre-production samples before your order prints so that you may approve the decoration on the actual item before the entire order is decorated. We strongly advise this if time allows.

Vector art is the preferred file type for most of our factory requirements. A vector format is generally saved in an .eps, .ai, and (likely) .pdf format. Vector art is preferred because it can be scaled to infinity with out losing the quality of the image/text. If you cannot provide vector art, we can redraw your art in vector format. Depending on the detail of your art, this process can be lengthy. If you have a question about your art, feel free to email your file to artdept@citypapercompany.com and we will let you know if it is print-ready, or give you an estimate on redrawing time. Fonts/Type must be submitted in outlines, and all non-standard fonts must be supplied.